This document describes our subscription-based services. Company-specific details appear as bracketed placeholders and are completed before publication. This content is a commercial starting point and should be reviewed by a qualified attorney.
1. Scope
This Privacy Policy explains how [COMPANY LEGAL NAME], trading as [BRAND NAME], handles information in connection with our website and services.
The categories described below reflect the information our services may involve. Where a category is not actually collected for your interaction with us, it does not apply to you. Configurable items are marked with placeholders so this policy can be kept accurate as our systems change.
2. Information We Collect
Information you provide voluntarily may include:
- Name and business name
- Email address
- Phone number
- Billing and address information submitted at checkout
- Account information such as plan and order details
- Business information you share so we can build or maintain your website
- Website information such as domain names, DNS details and credentials you choose to share
- Content you send us, including logos, images and copy
- Support and sales communications
Information Collected Automatically
Information collected automatically may include IP address, browser and device information, pages viewed, referring pages, approximate location derived from IP, and cookie or similar identifiers, to the extent such technologies are used on our website.
See the Cookie Policy .
3. How We Use Information
- Providing, configuring and supporting the services
- Processing payments and managing subscriptions and renewals
- Customer support and account management
- Security, abuse prevention and fraud prevention
- Responding to billing questions and payment disputes
- Improving our services and website experience
- Sending service, billing and administrative communications
- Sending marketing communications where permitted, with an opt-out in each message
- Meeting legal, tax, accounting and regulatory obligations
Where applicable law requires a legal basis, we rely on performance of a contract, legitimate interests, consent (where required), and compliance with legal obligations, as relevant to the processing concerned.
4. Payment Information
Payments may be processed by third-party payment processors. Where that is the case, card details are submitted to the processor and handled under its terms and security practices.
We do not store full payment card numbers. We may retain transaction records such as amount, date, plan, last four digits, and processor reference for accounting, support and dispute-resolution purposes.
5. Cookies and Similar Technologies
Our use of cookies and similar technologies is described in the Cookie Policy .
Where consent is required by applicable law, we seek it before using non-essential technologies.
6. Sharing Information
We do not sell personal information. We share information with service providers to the extent necessary to operate our business, which may include categories such as:
- Hosting and cloud infrastructure providers
- Domain registrars and registries
- Payment processors
- Email and communication providers
- Analytics providers, where used
- Security and monitoring providers
- Professional advisers, such as accountants and lawyers
We may also disclose information where required by law, to respond to lawful requests, to protect rights, safety or infrastructure, in connection with a payment dispute, or in connection with a merger, acquisition or sale of assets.
Registrant details supplied for domain registration are shared with the applicable registrar and registry as those systems require.
7. Data Retention
We retain information for as long as necessary for legitimate business, contractual, legal, security, tax and accounting purposes, and then delete or de-identify it in accordance with our retention practices.
Retention periods vary by record type; the default retention period for account and transaction records is [DATA RETENTION PERIOD].
8. Security
We use reasonable technical and organisational safeguards intended to protect information against unauthorised access, loss or misuse, including access controls and encryption in transit where applicable.
No system can be guaranteed completely secure, and we do not claim any security certification. Please protect your account credentials and notify us of any suspected unauthorised access.
9. International Transfers
We operate internationally and use service providers located in multiple countries. Information may therefore be transferred to, stored in, or accessed from countries whose data-protection laws differ from those of your country.
Where required by applicable law, we use appropriate safeguards for such transfers, such as standard contractual clauses or another lawful transfer mechanism.
REVIEW WITH LEGAL COUNSEL BEFORE PUBLICATION — this provision depends on jurisdiction-specific law.
10. Children's Privacy
Our services are intended for adults and business users and are not directed to children.
We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact [PRIVACY EMAIL] and we will take appropriate steps.
11. Your Rights and Choices
Depending on where you live, you may have rights such as:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of information, subject to legal and contractual limits
- Restriction of, or objection to, certain processing
- Data portability
- Withdrawing consent where processing is based on consent
- Opting out of marketing communications at any time
Available rights vary by jurisdiction.
To make a request, contact [PRIVACY EMAIL] .
We may need to verify your identity, and we will respond within the period required by applicable law.
12. California Privacy Rights
If you are a California resident, you may have rights under California privacy law, including rights to know, delete and correct personal information, and to opt out of any sale or sharing of personal information or targeted advertising, together with the right not to be discriminated against for exercising these rights.
We do not sell personal information.
Where our website uses advertising or analytics technologies that may constitute "sharing" under California law, opt-out controls are described in the Cookie Policy.
Requests may be submitted to [PRIVACY EMAIL] .
REVIEW WITH LEGAL COUNSEL BEFORE PUBLICATION — this provision depends on jurisdiction-specific law. Confirm categories, disclosures and opt-out mechanics against actual site technologies.
13. EEA and UK Information
If you are in the European Economic Area or the United Kingdom, you may have rights under the GDPR or UK GDPR, including access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with your supervisory authority.
The controller for processing described in this policy is [COMPANY LEGAL NAME], [LEGAL ADDRESS].
Where a representative or data protection officer is appointed, contact details are: [EU/UK REPRESENTATIVE OR DPO, IF APPLICABLE].
We do not claim any privacy certification.
REVIEW WITH LEGAL COUNSEL BEFORE PUBLICATION — this provision depends on jurisdiction-specific law.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The "Last Updated" date shows the current version, and we will provide notice of material changes where required by applicable law.
15. Contact
Privacy enquiries: [PRIVACY EMAIL]
General support: [SUPPORT EMAIL]
[COMPANY LEGAL NAME], [LEGAL ADDRESS]