1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding agreement between [COMPANY LEGAL NAME], trading as [BRAND NAME] (the "Company", "we", "us"), and you (the "Customer", "you").

By accessing our website, creating an account, purchasing a service, subscribing to a plan, submitting an order, or otherwise using the Services, you agree to these Terms and to the policies referenced in them, including the Refund, Cancellation & Billing Policy, the Acceptable Use Policy, the Domain, Hosting & Website Services Policy, the Intellectual Property & Copyright Policy, the Privacy Policy and the Cookie Policy.

If you do not agree to these Terms, please do not purchase or use the Services.

2. Definitions

• "Company" means [COMPANY LEGAL NAME] and its authorised personnel and contractors.
• "Customer" means the individual or entity that purchases, subscribes to, or uses the Services.
• "Services" means the website, development, hosting, domain, SSL, maintenance, support, marketing and related services made available by the Company, as described in the Customer's selected plan or order.
• "Subscription" means a recurring purchase of Services under a selected plan and billing cycle.
• "Subscription Term" means the billing period selected at checkout (for example monthly, quarterly, six-monthly or annual), together with each renewal period.
• "Billing Date" means the date on which fees for a Subscription Term are charged.
• "Renewal Date" means the date on which a Subscription Term automatically renews unless cancelled in accordance with these Terms.
• "Website" means the website or web property developed, hosted, maintained or supported for the Customer.
• "Hosting" means the provision of server resources and related infrastructure used to make the Website available online.
• "Domain" means an internet domain name registered, transferred, renewed or managed in connection with the Services.
• "Third-Party Services" means products or services supplied by parties other than the Company, including registrars, infrastructure providers, certificate authorities, plugin and theme vendors, payment processors and similar providers.
• "Customer Content" means text, images, logos, video, data, credentials, trademarks and other materials supplied or approved by the Customer.
• "Account" means the Customer's record with the Company, including order, billing and service-delivery information.

3. Eligibility

You agree to provide accurate, current and complete account, contact and billing information, and to keep that information up to date.

4. Description of Services

Depending on the plan or order you select, the Services may include:

• Website design and development
• WordPress development and configuration
• Website hosting
• Domain registration, transfer or renewal
• SSL certificate provisioning and configuration
• Website maintenance
• Website updates and content changes within scope
• Security monitoring
• Technical support
• Other services expressly listed in the Customer's selected plan

The exact scope of Services is determined by the plan, order, checkout page, proposal, statement of work, or other written agreement applicable to you. Items not described there are out of scope and may be quoted separately.

5. Subscription Services

The Services are generally provided on a recurring subscription basis. Unless your order or a separate written agreement states otherwise:

• Subscriptions automatically renew at the end of each Subscription Term.
• Fees are charged in advance at the beginning of each billing period.
• Renewal continues until the Subscription is cancelled in accordance with these Terms.
• Cancellation does not automatically create a refund for a billing period that has already started.
• Services already performed, activated, provisioned, or made available may remain non-refundable, to the extent permitted by applicable law.

6. Billing and Payment Authorization

By subscribing, you authorise the Company and its payment processor to charge your selected payment method for subscription fees, applicable taxes, add-ons you approve, domain registration or renewal fees, and other charges you expressly authorise.

You are responsible for maintaining a valid and current payment method. If a payment fails, we may retry the charge, notify you, and request updated payment details.

Where fees remain unpaid, we may suspend some or all Services and, after a reasonable period, terminate the Subscription. Amounts properly due for Services already provided remain payable, except where applicable law provides otherwise.

7. Automatic Renewal

Subscriptions renew automatically so that your Website, hosting, domain and support continue without interruption.

Renewal occurs at the frequency shown at checkout and on your invoice (for example every 1, 3, 6 or 12 months). You are charged on or shortly after each Renewal Date using your payment method on file.

You may cancel at any time before the next Renewal Date using the cancellation method described in section 8. Cancellation takes effect in accordance with our cancellation procedure and applies to future renewals; it does not generally reverse charges that have already been processed.

Where applicable law requires specific renewal reminders, cancellation methods, or notice periods, we will comply with those requirements. Any applicable notice period is [RENEWAL NOTICE PERIOD].

REVIEW WITH LEGAL COUNSEL BEFORE PUBLICATION — this provision depends on jurisdiction-specific law. Automatic-renewal disclosure rules vary by state and country.

8. Cancellation

You may cancel your Subscription using our designated cancellation method: by contacting [SUPPORT EMAIL] from the email address on your Account, or through any cancellation function we make available in your Account.

Cancellation stops future renewal charges. It does not generally reverse charges already incurred for the current or prior billing periods.

Where applicable law requires a different result, that law controls.

9. Refund

Refunds are governed by our Refund, Cancellation & Billing Policy, which forms part of these Terms.

Refund requests are evaluated in accordance with that policy, the scope of Services delivered, third-party costs already incurred, and applicable law.

10. Chargebacks and Payment Disputes

We want billing to be straightforward. If you believe a charge is incorrect, duplicated, unauthorised, or otherwise disputed, you agree to contact us first at [SUPPORT EMAIL] and give us a reasonable opportunity to investigate and resolve the matter, where permitted by applicable law.

Please do not initiate a payment dispute solely because you are dissatisfied with a service that was properly delivered, or because an active Subscription was forgotten. In most cases we can resolve the issue directly and more quickly than a bank or card network can.

Where we respond to a payment dispute, we may provide the payment processor, bank, card network or financial institution with records relevant to the transaction, which may include:

• Order records and checkout details
• Invoices and payment records
• Account and subscription records
• IP address and login information, where legally appropriate
• Emails and support communications
• Service activation and provisioning records
• Website development and publication records
• Hosting and domain records
• Other evidence of service delivery
• Cancellation requests and Customer approvals

A payment dispute does not by itself cancel an active Subscription or automatically end your contractual payment obligations for Services already provided. We reserve all rights and remedies available under applicable law. Nothing in this section limits any rights you have that cannot lawfully be limited, including your rights with your card issuer or bank.

11. Website Development

Website development is performed according to the plan you select and the scope agreed in your order, proposal or statement of work.

Timely delivery depends on your cooperation. Delays in providing content, images, logos, credentials, approvals, feedback, access or other required information will affect delivery timelines.

To the extent permitted by law, we are not responsible for delays caused by you or by third parties outside our reasonable control. Where a project is abandoned or we receive no response to reasonable requests for materials for an extended period, we may pause work and treat the delivered portion as complete for scoping purposes.

12. Website Approval and Acceptance

Once a Website has been approved by you, published, launched, or otherwise made available to you, the applicable development scope may be treated as delivered.

You remain responsible for reviewing your Website and notifying us of material issues so that we can address them. Where we make a Website available for review, an acceptance window of [ACCEPTANCE PERIOD] applies, after which the work is considered accepted for scoping purposes. This period is configurable and does not affect statutory rights or our commitment to correct defects in work we performed.

13. Hosting

Hosting is provided subject to reasonable availability and to routine or emergency operational maintenance.

Hosting depends on third-party infrastructure providers. We do not guarantee uninterrupted or error-free hosting unless a separate service level agreement expressly provides such a guarantee.

Additional hosting terms are set out in the Domain, Hosting & Website Services Policy.

14. Domain Registration

Domain registration, transfer and renewal are subject to the rules, policies, availability and terms of the applicable registrar and domain registry.

We do not guarantee availability of any particular domain name. You are responsible for providing accurate registrant information and for keeping it current.

Domain registration and renewal fees may be non-refundable once submitted to, or charged by, the applicable registrar, except where required by applicable law or by the registrar's own policies.

15. SSL

SSL certificates are provided through applicable certificate authorities or third-party providers.

SSL issuance and renewal may depend on domain configuration, DNS records, hosting configuration and third-party systems. Where those systems fail or are misconfigured outside our control, issuance may be delayed.

16. Maintenance

Where your plan includes maintenance, it generally covers software and plugin updates, monitoring, security patching, backups where offered, troubleshooting, and reasonable content edits described in your plan.

Maintenance does not necessarily include unlimited development work, redesigns, new functionality, migration of unrelated systems, resolution of third-party software failures, or any work outside the scope of your Subscription. Additional work may be quoted and charged separately.

17. Third-Party Services

We rely on third-party providers to deliver parts of the Services, which may include domain registration, hosting infrastructure, SSL, WordPress plugins and themes, APIs, payment processing, analytics, email, security and cloud infrastructure.

Third-Party Services are governed by their own terms and policies. To the maximum extent permitted by applicable law, we are not responsible for failures, outages, changes, price increases or discontinuation caused solely by third-party providers beyond our reasonable control. We will make commercially reasonable efforts to mitigate the impact of such events.

18. Customer Responsibilities

You are responsible for:

• Providing accurate account, billing and registrant information
• Ensuring your Website content is lawful and does not infringe third-party rights
• Maintaining independent backups of critical data where applicable
• Safeguarding account credentials and access
• Holding the necessary rights to materials you supply
• Providing timely approvals and responding to reasonable requests
• Ensuring your business and Website comply with laws applicable to you, including any disclosures, licences or consents your industry requires

19. Prohibited Uses

You may not use the Services for illegal, fraudulent, abusive, malicious, deceptive or harmful activity, or in a way that threatens our infrastructure or violates third-party provider policies.

Full details are set out in the Acceptable Use Policy, which forms part of these Terms.

20. Intellectual Property

YThe Services involve several distinct categories of intellectual property:

• Company intellectual property: our pre-existing systems, templates, frameworks, internal tools, code libraries, processes, know-how and reusable components. These remain our property and are not transferred to you.
• Third-party assets: themes, plugins, fonts, stock media, APIs and similar materials licensed from third parties and subject to their licences.
• Customer Content: materials you provide, which remain yours.
• Website deliverables: the specific site build and configuration delivered under your plan, licensed to you for use in your business for as long as permitted by your plan or agreement.

21. Customer Content

You retain ownership of Customer Content. You grant us a limited, non-exclusive licence to host, reproduce, modify, format, transmit, display and process Customer Content solely as necessary to provide and support the Services.

You confirm that you hold the rights required to grant that licence.

22. Suspension

We may suspend some or all Services where reasonably necessary because of non-payment, security risks, abuse, illegal activity, excessive resource usage, breach of these Terms or the Acceptable Use Policy, threats to infrastructure, or requirements imposed by third-party providers or authorities.

Where commercially reasonable, we will give notice before suspension and an opportunity to remedy the issue, unless immediate action is necessary to protect systems, data, third parties, or to comply with law.

23. Termination

You may terminate by cancelling your Subscription. We may terminate for cause, including non-payment, material breach, abuse, illegal activity, security concerns or repeated violations, and otherwise as permitted by applicable law or your agreement.

On termination: access to the Services may end; hosting and maintenance stop; Websites may be taken offline; and domains follow the applicable registrar's policies. Amounts properly due for Services already provided remain payable, except where applicable law provides otherwise.

Please request any export of your Website files or data before termination takes effect, as data may be deleted after a reasonable retention period.