This document describes our subscription-based services. Company-specific details appear as bracketed placeholders and are completed before publication. This content is a commercial starting point and should be reviewed by a qualified attorney.
1. Customer-Provided Content
You retain ownership of the content you provide, including text, images, logos, trademarks and data. By providing it, you grant [COMPANY LEGAL NAME] a limited licence to host, reproduce, modify, format, transmit, display and process that content solely as necessary to provide the services.
You confirm that you hold the rights or licences required for the content you supply, including for stock media, fonts, and any third-party trademarks.
2. Company Intellectual Property
Our pre-existing and independently developed materials remain our property, including our brand, website, proprietary systems, templates, frameworks, internal tools, code libraries, build processes, documentation, know-how and reusable components.
Nothing in the provision of services transfers ownership of those materials. Where a website deliverable incorporates our reusable components, you receive a licence to use them as part of that deliverable for your business for as long as permitted by your plan or agreement.
3. Website Deliverables and Licensing
The specific website build, configuration and customisation delivered for you under your plan is licensed to you for use in your business. Where a plan or written agreement provides for a broader licence or an assignment of specific deliverables, that agreement controls.
Licences are conditional on amounts properly due having been paid, except where applicable law provides otherwise.
4. Third-Party Licences
Themes, plugins, fonts, stock media, APIs and similar third-party assets are licensed under their own terms, which may restrict redistribution, modification or use across multiple sites, and may require ongoing paid licences for updates.
We will tell you where a deliverable depends on a paid third-party licence so that you can maintain it.
5. Copyright Complaints
We respect intellectual property rights. If you believe content hosted through our services infringes your copyright, please send a written notice to [LEGAL EMAIL] including:
- Your name, address, telephone number and email address
- Identification of the work you claim has been infringed
- The URL or a specific description of the material you claim is infringing, sufficient for us to locate it
- A statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law
- A statement that the information in your notice is accurate, and that you are the rights holder or authorised to act on their behalf
- Your physical or electronic signature
We may forward your notice, including your contact details, to the customer responsible for the material. Please submit complaints in good faith; misrepresentations may carry legal consequences under applicable law.
6. Review and Takedown Process
On receiving a valid notice we review it and may remove or disable access to the material concerned, notify the affected customer, and provide an opportunity to respond or submit a counter-notice.
If a customer submits a counter-statement asserting that the material is authorised or non-infringing, we may restore the material unless we receive notice of legal proceedings, or where restoration would be unlawful or contrary to a provider's requirements.
REVIEW WITH LEGAL COUNSEL BEFORE PUBLICATION — this provision depends on jurisdiction-specific law. Confirm any statutory safe-harbour process, agent designation and timelines applicable to the company.
7. Repeat Infringement
We may suspend or terminate services for customers who are the subject of repeated, substantiated infringement complaints, in accordance with our Terms of Service and the Acceptable Use Policy.
8. Trademark Matters
Trademark concerns may be sent to [LEGAL EMAIL] with details of the mark, registration information where applicable, the material concerned, and the basis of your claim. Domain-name trademark disputes may also be subject to registrar and registry dispute procedures such as the UDRP.
9. Unauthorised Use of Company Materials
Our brand names, logos, website content, marketing materials, templates and proprietary code may not be copied, resold, reverse engineered or used to create a competing service without our written permission.
Requests to use our materials, including case-study or partner references, may be sent to [LEGAL EMAIL].
10. Contact
Intellectual property and copyright: [LEGAL EMAIL]
[COMPANY LEGAL NAME], [LEGAL ADDRESS]